Cookie Policy

1. What Cookies Are

Cookies are small text files saved in your browser. ZenDesk also uses local storage for app state and preferences.

2. Cookies and Storage We Use

• zendesk_cookie_consent: stores your consent preference.
• zendesk_sid: supports session continuity.
• zendesk_pref_theme: remembers selected theme.
• zendesk_pref_focus_lock: remembers focus lock preference.
• zendesk_pref_leaderboard: remembers leaderboard opt-in preference.
• zendesk_pref_room: remembers last selected room code.
• zendesk_last_visit: optional usage marker used only when non-essential cookies are accepted.
• localStorage entries: store local app state for guest mode and UI caching.

3. Cookie Categories

• Essential: required for core operation and login/session behavior.
• Preference: store UI and product settings for continuity.
• Optional analytics indicators: limited usage markers enabled only when you accept all.

4. Managing Consent

• Use the cookie banner to choose Accept All or Essential Only.
• You can clear cookies/local storage from browser settings at any time.
• After clearing browser data, revisit ZenDesk to set consent again.

5. Third-Party Technologies

ZenDesk relies on Firebase/Google infrastructure for authentication, database, realtime presence, hosting, and backend features. Those services may set technical cookies or process technical identifiers needed to operate the platform.

6. Changes to This Policy

We may update this Cookie Policy and will update the effective date when changes are published.

7. Contact

Cookie and consent questions: support@zendesk.app